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Terms and Conditions

Terms of Use

These Terms of Use ("Terms") were last updated on May 10, 2020.



EnglishMaster.lk’s mission is to put an end to the irregular and failing English education in Sri Lanka and improve the quality of lives of our students through better and proper English knowledge.

We enable anyone anywhere anytime who has an inspiration and an interest , to enroll in our educational courses to learn English. We consider this marketplace model to be the best way to offer valuable educational content to our valuable students that belongs to a variety of age groups including school and university students and industry professionals.

As you can expect from any online service provider,  EnglishMaster.lk also needs a set of rules to keep our platform and services safe for you, us and the rest of the community.

These Terms apply to all your activities on the EnglishMaster.lk website, the EnglishMaster.lk mobile applications, any of our APIs and other related services (referred to as “Services” hereafter ).

We also provide details regarding our processing of personal data of our students and instructors in our Privacy Policy.

By signing up as a user of EnglishMaster.lk  you agree to resolve any disputes you might encounter with EnglishMaster.lk as per the terms we have mentioned below.


Table of Contents


  1. Accounts
  2. Course Enrollment and Access Period
  3. Pricing Payments, and Refunds
  4. Content and Behavior Rules
  5. EnglishMaster.lk’s Rights
  6. Miscellaneous Legal Terms
  7. Dispute Resolution
  8. Updating These Terms
  9. How to Contact Us




  1. Accounts

You need an account to access most of the services on our website. Once you create an account, keep your password somewhere safe, because you’re responsible for all activity associated with your account. If you suspect someone else is using your account, let us know by contacting our support service. You must have reached the age of consent for online services in your country to use EnglishMaster.lk.

You need an account to purchase and enroll in a course. When setting up and maintaining your account, you must provide and continue to provide accurate and complete information, including a valid email address. You have complete responsibility for your account and everything that happens on your account, including for any harm or damage (to us or anyone else) caused by someone using your account without your permission. This means you need to be careful with your password. You may not transfer your account to someone else or use someone else’s account. If you contact us to request access to an account, we will not grant you such access unless you can provide us with the information that we need to prove you are the owner of that account. In the event of the death of a user, the account of that user will be closed.

You must not share your account login credentials with anyone else. You are responsible for what happens with your account and EnglishMaster.lk will not intervene in disputes between students who have shared account login credentials. You must notify us immediately upon learning that someone else may be using your account without your permission (or if you suspect any other breach of security) by contacting our Support team. We may request some information from you to confirm that you are indeed the owner of your account.

Students must be at least 18 years of age to create an own an account on EnglishMaster.lk and use the Services. If you are younger than 18 you may not get any legal advantage or support over a dispute, hence we encourage you to invite a parent or guardian to open an account and help you enroll in courses. If you are below this age of consent to use online services, you may not create a EnglishMaster.lk account. If we discover that you have created an account that violates these rules, we will terminate your account.

You can terminate your account at any time by choosing the delete account facility in your dashboard . Check our Privacy Policy to see what happens when you terminate your account.


  1. Course Enrollment and Access Period

When you enroll in a course, you get a license from us to view it via the EnglishMaster.lk only. Strictly no other use. You must not attempt to transfer or distribute or resell the course material in any way, and you must not attempt to download any course material unless you are allowed to.We grant you a certain number of days of access for the course as it will have mentioned on the course itself, except when we must disable the course due to a valid reason, may it a be a breach of terms by the user or due to an unavoidable technical reason. The right of deciding when to disable a course, is solely own by EnglishMaster.lk and we will not be taking an accuse for such action. But we assure that unless and otherwise for a valid reason, your access time will never be interrupted.


In legal, more complete terms, EnglishMaster.lk grants you (as a student) a limited, non-exclusive, non-transferable license to access and view the courses and associated content for which you have paid all required fees, solely for your personal, non-commercial, educational purposes through the Services, in accordance with these Terms and any conditions or restrictions associated with a particular courses or feature of our Services. All other uses are expressly prohibited. You may not reproduce, redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, create derivative works of, sub license, or otherwise transfer or use any course unless we give you explicit permission to do so in a written agreement signed by a EnglishMaster.lk authorized representative. This also applies to content you can access via any of our APIs. This access is not applicable to add-on features and services associated with a course. Instructor may decide at any time to no longer provide extra assistance or Q&A services in association with a course. To be clear, the access is provided to the course content but not to the instructor.


  1. Pricing, Payments, and Refunds

3.1 Pricing

The prices of courses on EnglishMaster.lk are determined solely by EnglishMaster.lk.

In some instances, the price of a course offered on the EnglishMaster.lk website may not be exactly the same as the price offered on our mobile applications, due to mobile platform providers’ pricing systems and their policies around implementing sales and promotions.

We regularly run promotions and sales for our courses and certain courses are only available at discounted prices for a set period of time.

The price applicable to a course will be the price at the time you complete your purchase of the course (at checkout). Any price offered for a particular course may also be different when you are logged into your account, from the price available to users who aren’t registered or logged in, because some of our promotions are available only to new users.

We always display our prices in US dollars to keep our prices intact and fair to the Sri Lankan community and ourselves. Exchange rates will depend the service that you are using to make the payment, EnglishMaster.lk has no authority in deciding it.


3.2 Payments

You agree to pay the fees for courses that you purchase, and you authorize us to charge your debit or credit card or process other means of payment (such as PayPal) for those fees. EnglishMaster.lk works with third party payment processing partners to offer you the most convenient payment methods in your country and to keep your payment information secure. Check out our Privacy Policy for more details.When you make a purchase, you agree not to use an invalid or unauthorized payment method. If your payment method fails and you still get access to the course you are enrolling in, you agree to pay us the corresponding fees within thirty (15) days of a notification from us. We reserve the right to disable access to any course for which we have not received an adequate payment.

3.3 Refunds

When you make a payment, you agree to use a valid payment method and to provide valid billing information. For any reason, once you pay for a single course, that money will not be refunded to  you buy EnglishMaster.lk.

Most of our courses come with an introduction and a publicly seen content list, so please make sure you are confident about paying for the course, when you are about to purchase it. However, if you seem to have problem with accessing the course content after you make a payment, we are always ready to help you resolve that issue. If we have received the transaction details of your payment but you are unable to access the course, your access will  be granted manually.


3.4 Gift and Promotional Codes

EnglishMaster.lk or our partners may offer gift and promotional codes to students. Certain codes may be redeemed for prepaid credits applied to your EnglishMaster.lk account, which then may be used to purchase eligible courses on our platform, subject to the terms included with your codes. Other codes may be directly redeemable for specific courses.These codes and credits, as well as any promotional value linked to them, may expire if not used within the period specified in your EnglishMaster.lk account.


  1. Content and Behavior Rules

You can only use EnglishMaster.lk for lawful purposes. You’re responsible for all the content that you post on our platform. You should keep the reviews, questions, posts, courses and other content you upload in your own responsibility, and respect the intellectual property rights of others. We can ban your account for repeated or major offenses.

If you are a student, the Services enable you to ask questions to the instructors of courses you are enrolled in, and to post reviews of courses. For certain courses, the instructor may invite you to submit content as “homework” or tests. Don’t post or submit anything that is not yours.

We may terminate or suspend your permission to use our platform and Services or ban your account at any time, with or without notice, for any or no reason, including for any violation of these Terms, if you fail to pay any fees when due, upon the request of law enforcement or government agencies, for extended periods of inactivity, for unexpected technical issues or problems, or if we suspect that you engage in fraudulent or illegal activities, or for any other reason in our sole discretion. Upon any such termination we may delete your account and content, and we may prevent you from further access to the platforms and use of our Services. Your content may still be available on the platforms even if your account is terminated or suspended. You agree that we will have no liability to you or any third party for termination of your account, removal of your content, or blocking of your access to our platforms and services.


  1. EnglishMaster.lk’s Rights

We own the EnglishMaster.lk platform and Services, including the website, present or future apps and services,lessons,material,social media posts, and things like our logos, API, code, and content created by our employees. You can’t tamper with those or use them without authorization.

All right, title, and interest in and to the EnglishMaster.lk platform and Services, including our website, our existing or future applications, our APIs, databases, and the content our employees or partners submit or provide through our Services (but excluding content provided by instructors and students) are and will remain the exclusive property of EnglishMaster.lk and its licencors. Our platforms and services are protected by copyright, trademark, and other laws of trade. Nothing gives you a right to use the EnglishMaster.lk name or any of the EnglishMaster.lk trademarks, logos, domain names, and other distinctive brand features. Any feedback, comments, or suggestions you may provide regarding EnglishMaster.lk or the Services is entirely voluntary and we will be free to use such feedback, comments, or suggestions as we see fit and without any obligation to you.

You may not do any of the following while accessing or using the EnglishMaster.lk platform and Services:

  • access, tamper with, or use non-public areas of the platform (including content storage), EnglishMaster.lk’s computer systems, or the technical delivery systems of EnglishMaster.lk’s service providers.
  • disable, interfere with, or try to circumvent any of the features of the platforms related to security or probe, scan, web scrap or test the vulnerability of any of our systems.
  • copy, modify, create a derivative work of, reverse engineer, reverse assemble, or otherwise attempt to discover any source code of or content on the EnglishMaster.lk platform or Services.
  • access or search or attempt to access or search our platform by any means (automated or otherwise) other than through our currently available search functionalities that are provided via our website, mobile apps, or API. You may not scrape, spider, use a robot, or use other automated means of any kind to access the Services.
  • in any way use the Services to send altered, deceptive, or false source-identifying information (such as sending email communications falsely appearing as EnglishMaster.lk); or interfere with, or disrupt, (or attempt to do so), the access of any user, host, or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the platforms or services, or in any other manner interfering with or creating an undue burden on the Services.


  1. Miscellaneous Legal Terms

These Terms are like any other contract, and they have boring but important legal terms that protect us from the countless things that could happen and that clarify the legal relationship between us and you.

6.1 Binding Agreement

You agree that by registering, accessing, or using our Services, you are agreeing to enter into a legally binding contract with EnglishMaster.lk. If you do not agree to these Terms, do not register, access, or otherwise use any of our Services.

Any version of these Terms in a language other than English is provided for convenience and you understand and agree that the English language will be in control if there is any conflict.

These Terms (including any agreements and policies linked from these Terms) constitute the entire agreement between you and us.

If any part of these Terms is found to be invalid or unenforceable by applicable law, then that provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms will continue in effect.

Even if we are delayed in exercising our rights or fail to exercise a right in one case, it doesn’t mean we waive our rights under these Terms, and we may decide to enforce them in the future. If we decide to waive any of our rights in a particular instance, it doesn’t mean we waive our rights generally or in the future.

6.2 Disclaimers

It may happen that our platform is down, either for planned maintenance or because something goes down with the site. It may also happen that we encounter security issues. These are just examples. You accept that you will not have any recourse against us in any of these types of cases where things don’t work out right. In legal, more complete language, the Services and their content are provided on an “as is” and “as available” basis. We make no representations or warranties about the suitability, reliability, availability, timeliness, security, lack of errors, or accuracy of the Services or their content, and expressly disclaim any warranties or conditions (express or implied), including implied warranties of merchant ability, fitness for a particular purpose, title, and non-infringement.

We make no warranty that you will obtain a specific results from use of the Services. Your use of the Services (including any content) is entirely at your own responsibility.

Some jurisdictions don’t allow the exclusion or disclaimers for consequential or incidental damages, so some of the above may not apply to you.


We may decide to cease making available certain features of the Services at any time and for any reason. Under no circumstances will EnglishMaster.lk or its partners or agents be held liable for any damages due to such interruptions or lack of availability of such features.

We are not responsible for delay or failure of our performance of any of the Services caused by events beyond our reasonable control, like a 3rd party service required to process our service is being unavailable, an act of war, hostility, or sabotage; natural disaster; electrical, internet, or telecommunication outage; or government restrictions.

6.3 Limitation of Liability

In legal, more complete language, to the extent permitted by law, we (and our suppliers, partners, and agents) will not be liable for any indirect, incidental, punitive, or consequential damages (including loss of data, revenue, profits, or business opportunities, or personal disadvantages) whether arising in contract, warranty, tort, product liability, or otherwise, and even if we’ve been advised of the possibility of damages in advance. Our liability (and the liability of each of our suppliers, partners, and agents) to you or any third parties under any circumstance is limited to the greater of one hundred dollars ($100) or the amount you have paid us in the twelve (12) months before the event giving rise to your claims. Some jurisdictions don’t allow the exclusion or limitation of liability for consequential or incidental damages, so some of the above may not apply to you.

6.4 Indemnification

If you behave in a way that gets us in legal trouble, we may exercise legal recourse against you. You agree to indemnify, defend (if we so request), and hold harmless EnglishMaster.lk, our group companies, and their officers, directors, suppliers, partners, and agents from an against any third-party claims, demands, losses, damages, or expenses (including reasonable attorney fees) arising from the content you post or submit or your use of the Services or your violation of these Terms, or your violation of any rights of a third party. Your indemnification obligation will survive the termination of these Terms and your use of the Services.

6.5 Legal Actions and Notices

No action, regardless of form, arising out of or relating to this Agreement may be brought by either party more than one (1) year after the cause of action has accrued.

Any notice or other communication to be given hereunder will be in writing and given by registered or certified mail return receipt requested, or by an email (by us to the email associated with your account or by you to info@englishmaster.lk).

6.6 Relationship Between Us

You and we agree that no joint venture, partnership, employment, contractor, or agency relationship exists between us.

6.7 No Assignment

You may not assign or transfer these Terms (or the rights and licenses granted under them). For example, if you registered an account as an employee of a company, your account cannot be transferred to another employee. We may assign these Terms (or the rights and licenses granted under them) to another company or person without restriction. Nothing in these Terms confers any right, benefit, or remedy on any third-party person or entity. You agree that your account is non-transferable and that all rights to your account and other rights under these Terms terminate upon your death.


7  Dispute Resolution


If there’s a dispute, our Support team (support@englishmaster.lk) is happy to help resolve the issue , on the availability of the service. you may not bring a claim in a court or participate in a non-individual class action claim against us. Our service is based on a simple model and it is running with a very much good intention. So you and we are most likely to not to face any issues, and almost all likely disputes can be easily resolved, so before bringing a formal legal case, please first try contacting us.


7.1 Going to Arbitration

If we can’t resolve our dispute amicably, you and EnglishMaster.lk agree to resolve any claims related to these Terms (or our other legal terms) through final and binding arbitration, regardless of the type of claim or legal theory. If one of us brings a claim in court that should be arbitrated and the other party refuses to arbitrate it, the other party can ask a court to force us both to go to arbitration (compel arbitration). Either of us can also ask a court to halt a court proceeding while an arbitration proceeding is ongoing.

7.2 No Class Actions

We both agree that we can each only bring claims against the other on an individual basis. This means: (a) neither of us can bring a claim as a plaintiff or class member in a class action, consolidated action, or representative action; (b) an arbitrator can’t combine multiple people’s claims into a single case (or preside over any consolidated, class, or representative action); and (c) an arbitrator’s decision or award in one person’s case can only impact that user, not other users, and can’t be used to decide other users’ disputes. If a court decides that this “No class actions” clause isn’t enforceable or valid, then this “Dispute Resolution” section will be null and void, but the rest of the Terms will still apply.

7.3 Changes

Notwithstanding the “Updating these Terms” section below, if EnglishMaster.lk changes this "Dispute Resolution" section after the date you last indicated acceptance to these Terms, you may reject any such change by providing EnglishMaster.lk written notice of such rejection by mail or hand delivery to EnglishMaster.lk,  by email from the email address associated with your Account to admin@englishmaster.lk , within 30 days of the date such change became effective, as indicated by the "last updated on" language above. To be effective, the notice must include your full name and clearly indicate your intent to reject changes to this "Dispute Resolution" section. By rejecting changes, you are agreeing that you will arbitrate any dispute between you and EnglishMaster.lk in accordance with the provisions of this "Dispute Resolution" section as of the date you last indicated acceptance to these Terms.


8 Updating These Terms

From time to time, we may update these Terms to clarify our practices or to reflect new or different practices (such as when we add new features), and EnglishMaster.lk reserves the right in its sole discretion to modify and/or make changes to these Terms at any time. If we make any material change, we will notify you using prominent means. Modifications will become effective on the day they are posted unless stated otherwise. Your continued use of our Services after changes become effective shall mean that you accept those changes. Any revised Terms shall supersede all previous Terms.

9 How to Contact Us

The best way to get in touch with us is to contact us via support@englishmaster.lk  We’d love to hear your questions, concerns, and feedback about our Services.


Thanks for  learning with us. We wish you all the very best !


EnglishMaster.lk සතු වීඩියෝ පාඩම් සදහා මුදල් ගෙවූ විට ඔබට අයිතිය ලැබෙන්නේ එම පාඩම් වෙබ් අඩවිය තුල නැරඹීමට පමණයි. ඒ සමග වන  ලිපි හෝ පත්‍රිකා පමනක් ඔබට බාගත කරගැනීමට අවසර ඇත. වීඩියෝ පාඩම් සහ ඒ හා ලබා දෙන කිසිදු ඉගෙනුම් ද්‍රව්‍යයක් අවසරයකින් තොරව අනියම් ආකාරයකින් බාගත කර ලග තබා ගැනීම , වෙනත් අයට විකිණීම හෝ ලබා දීම
වැනි බුද්ධිමය දේපළ අයිතිය උල්ලංගණය වන ක්‍රියාවන් වල නිරත වීම නීතිය ඉදිරියේ වරදකරුවකු විය හැකි කරුණක් බව කරුණාවෙන් මතක තබා ගන්න.





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